Terms and Conditions

Last updated October 2026

These terms and conditions govern the professional relationship between Birdseye Digital cc ("Birdseye Digital") and the client. By approving a strategic digital blueprint or making a payment, the client agrees to be bound by these standards of service.

Our services

All digital marketing services are provided on a monthly retainer basis, designed to translate real-world legacies into sophisticated digital assets.

Fees and payment

To maintain the momentum of your digital presence, all monthly fees are payable in advance on the first day of each month. No content will be published or posted to social media platforms until payment has cleared in full.

Advertising spend

While we manage the strategy and setup of targeted ad campaigns, the actual ad spend is a separate budget provided by the client and is not included in the agency management fee.

Notice period

The agreement requires a mutual commitment to planning and professional courtesy. Either party may terminate the monthly service by giving sixty days' written notice. Any fees that fall due within this notice period will be billed, to ensure a professional and structured handover of all digital assets.

Client responsibilities

As the established expert and master of your craft, you agree to provide the necessary project images and business details in a timely manner, so that we can accurately communicate your expertise.

Content approval

The strategic planning and content for your digital presence are prepared for your review before the month of posting. We treat your approval as final sign-off, and Birdseye Digital cannot be held liable for any inaccuracies or mistakes in the version you have authorised. This ensures your digital portfolio reflects the high standards of your craft, while maintaining a clear and accountable execution plan.

Brand ownership and liability

While Birdseye Digital applies a process-driven approach to building your digital portfolio, the client retains ultimate ownership of their brand identity. We strive for precision in every digital launch. However, we cannot be held liable for indirect losses arising from third-party platform outages or changes to search engine algorithms.

Questions

If you have any questions about these terms, please contact Erica Wagner at erica@birdseyedigital.co.za.

Birdseye Digital cc | Reg. No. 2006/195825/23 | VAT No. 4900315203